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Refund and Return Policy

Refund and Return Policy

RETURNS

Return/Exchange Policy

Oops! Sometimes the things we love don’t always work out. No problem!
Your package will include a return form with detailed return instructions.
We will gladly accept unworn and unwashed merchandise (free of any stains from makeup, deodorant or wear) within 30 days from the shipped date. 

Returns received after 30 days will not be accepted.

All items must be in the original condition with all product tags attached. Damaged, defective, incorrect or missing items must be reported within 48 hours of receiving your order. You may report to sales.bagsofshoes@gmail.com.
Returns and exchanges will be processed within 7 to 15 business days from the date your return was received. Once your return has been received, you will be notified via email.


We highly recommend shipping returns/exchanges with a tracking number. Bags of Shoes is not responsible for any lost returns.

There will be NO refunds or exchanges for the following:
• Sale/clearance items
• Intimates (bras/bralettes)
• Bodysuits
• Swimwear
• Makeup
• Earrings and/or necklace sets including earrings


Any of these items that are returned will be sent back to you and the cost of shipping will be deducted from your refund, if applicable. All return shipping costs are the responsibility of the customer.


HOLIDAY RETURNS:
All holiday returns must be postmarked by the first business day after the New Year.

RETURN PROCESSING

Your exchange credit will be processed within 5-12 business days once we have received your package. Please reference your credit card statement for confirmation.

 


NON-RETURNABLE ITEMS

There will be  NO REFUNDS OR EXCHANGES made on lingerie (intimates), bodysuits, swimwear, makeup, earrings and/or necklace sets that come with earrings. All clearance items are FINAL SALE and cannot be returned.

 

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